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Service Advisor
Job
Airstream of Utah
West Valley City, UT (In Person)
Full-Time
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Job Description
Service Advisor Airstream of Utah - 2.2 West Valley City, UT Job Details Full-time 1 hour ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Service writing Auto service management Driver's License Attention to detail Organizational skills Full Job Description Airstream of Utah is a family-owned and operated dealership dedicated to providing exceptional service in a welcoming, family-focused environment. We take pride in keeping family at the heart of everything we do, and we believe that every team member plays a vital role in our continued success. As proud recipients of the Best of State award for the past two years and recently named Best of Salt Lake 2025 , we offer a unique opportunity to be part of an award-winning team representing one of the most iconic brands in the RV industry. Join us and experience the difference of working in a place where people matter, and your contributions are truly valued.
Responsibilities:
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Assist customers in troubleshooting issues and/or scheduling repairs.
- Determine specialized product needs/services by working directly with customers and recommend additional services using low pressure, high integrity methods.
- Set schedules and assigns tasks to service department employees.
- Follow established repair order process to satisfactory and timely completion.
- Inspect repair quality and ensure that all work is complete.
- Keep customers apprised of work progress and notify customer when units are ready for pick up.
- Keep Service Manager/Management informed of all problems and potential problems.
- Provide excellent overall customer service.
- Greet service department customers promptly and courteously.
- Maintain a safe and clean work area for customers and coworkers.
Qualifications:
Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person. RV or auto experience is preferred but not required Detail-oriented with excellent organization and follow up skills IDS experience preferred A valid driver's license may be requiredPhysical Requirements:
This work requires the following physical activities:- Climbing, bending stooping, kneeling, twisting, reaching, sitting, standing, walking, driving, lifting (up to 25 lbs.), finger dexterity, grasping, repetitive motions, talking, hearing, and visual activity
- The work will primarily be performed indoors