Call Center Representative

Call Center Representative Total Quality Consulting - 2.3 Alexandria, VA Job Details Full-time $21 - $25 an hour 14 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Teamwork Sales Customer service Call center experience High school diploma or GED Attention to detail Organizational skills Clerical experience Banking Full Job Description Position Overview The Phone Banker will provide accurate, high-quality, and timely service and consultation to members and potential members who call into the Credit Union. Service and Quality Focused Adaptable Detail Oriented Collaborative and Team-Oriented Self-Motivated Critical Thinker and Problem Solver Positive Attitude Exceptional Organization Excellent Communication Skills Qualifications The position's essential duties include the following: Receive incoming calls to the Credit Union's Communications Center. Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution. Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information. Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts. Deliver timely and exceptional service. Build meaningful relationships through conversations and establish trust with the membership. Speak clearly and professionally and always maintain high phone etiquette standards. Respond to messages through Online Banking and general email inbox inquiries. Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items. Education A high school diploma or GED is required. Experience Six months to two years of similar or related experience, including time spent in preparatory positions. Experience with a credit union or other financial institution is required. #IND1

Pay:

$21.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person