CSR

CSR John C Flood Inc - 1.7 Alexandria, VA Job Details $24 - $27 an hour 1 hour ago Qualifications Customer communication High school diploma or GED Productivity software Full Job Description About the

Role:

As a Customer Service Representative (CSR), you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your primary goal will be to ensure their satisfaction with our products and services. You will be expected to handle a high volume of calls and emails, and to resolve customer issues in a timely and efficient manner. Your ability to communicate effectively and empathetically will be critical to your success in this role. Overall, you will play a key role in maintaining our company's reputation for outstanding customer service.

Minimum Qualifications:

High school diploma or equivalent 1+ years of experience in a customer service role Excellent communication and interpersonal skills Ability to multitask and prioritize in a fast-paced environment Proficiency in Microsoft Office and other relevant software

Preferred Qualifications:

Associate's or Bachelor's degree Experience in a call center environment Experience with CRM software Bilingual in English and Spanish Strong problem-solving skills

Responsibilities:

Answer inbound calls Data entry Dispatch the right calls to the right service professional in the field Record detailed information without errors Transfer calls Provide excellent customer service in a friendly manner Replying to emails Some clerical and administrative functions Perform all other duties assigned by Manager or Senior Management.

Skills:

As a CSR, you will use your excellent communication and interpersonal skills to provide exceptional customer service. You will also need to be proficient in Microsoft Office and other relevant software to maintain detailed records of customer interactions. Your ability to multitask and prioritize in a fast-paced environment will be critical to your success in this role. Additionally, your problem-solving skills will be essential in resolving complex customer issues. Finally, if you are bilingual in English and Spanish, you will have an advantage in communicating with our diverse customer base.