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CSR - Customer Service Representative/Dispatcher
Job
Confidential
Alexandria, VA (In Person)
$41,600 Salary, Full-Time
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Job Description
We are now hiring a self-motivated cooperative team member for our full time CSR/Dispatching position. We are a fast-growing family owned electrical contractor located in Alexandria, VA.
REQUIRED QUALIFICATIONS
- Ability to excel in fast paced environment
- Punctual, reliable, persistent, and take responsibility seriously
- Must be well organized, self-motivated, and be able to work with minimal supervision with a willingness to learn
- Ability to exercise good judgment
- Detail oriented
- above average attention to detail and concern for exact correctness
- Strong commitment to tasks completed on time
- Ability to multitask
- Outstanding oral and written communication skills
- High level of initiative and follow through
- Computer savvy and must be able to use Microsoft Office proficiently
- Typing proficiency of at least 50 wpm
- Exceptional phone and customer service skills are a must
- Serious individual with a strong sense of duty and discipline
- Previous experience with Service Titan dispatch software is a plus
ESSENTIAL DUTIES
- Answering multiple line phones, and directing calls to other office staff/field employees
- General knowledge of the service area for scheduling appointments (Northern
VA, DC, MD
)- Scheduling customer appointments
- Checking messages, and returning phone calls
- Data entry
- Providing excellent customer service and resolving customer issues
- Assisting others with day to day office tasks
- Undertake special tasks as needed
HOURS:
Monday- Friday, 7:00am
- 4:00pm
- 1 hr lunch
COMPENSATION
- Pay is based on experience and negotiable
- company paid health insurance and 401K after probationary period of 90 days.