Customer Service Representative

Description We are looking for a Customer Service Representative to support a busy service team in Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing a high volume of calls, and turning service inquiries into scheduled appointments. In this role, you will create positive customer experiences through clear communication, timely follow-up, and accurate recordkeeping while contributing to daily booking goals.

Responsibilities:

• Handle inbound and outbound customer calls with professionalism, focusing on scheduling service visits and maximizing appointment conversions.
• Communicate with customers in a friendly and confident manner, addressing questions, easing concerns, and reinforcing a positive impression of the organization.
• Resolve service-related issues promptly by listening carefully, identifying customer needs, and working toward practical solutions.
• Build strong customer relationships that encourage repeat business through attentive service and consistent follow-through.
• Take part in coaching and training activities designed to improve call quality, scheduling results, and outbound outreach performance.
• Keep customer records up to date by entering complete and accurate details into the database after each interaction.
• Support daily booking efforts for opportunity calls, tune-ups, and inspection appointments in alignment with team goals and seasonal demand.
• Contribute to additional assignments or special projects as directed by leadership to support department operations. Requirements
• Previous experience in customer service or a call center environment handling both incoming and outgoing calls.
• Ability to manage a fast-paced workload, including a high daily call volume while maintaining professionalism and accuracy.
• Strong verbal and written communication skills with the ability to speak clearly and build trust with customers.
• Proven organizational skills and reliable follow-up habits when managing customer interactions and appointment details.
• Comfortable using customer databases or similar systems for order entry, documentation, and record updates.
• Demonstrated ability to show empathy, solve problems effectively, and maintain a customer-first mindset.
• Motivated team player who can also work independently in a goal-oriented environment with a positive attitude.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .