Call Center Representative

Position Duties and Responsibilities:

Serve as principal liaison for parents requesting fee assistance and child care information, provide exceptional customer service support in navigating fee assistance program policies and procedures. Assist parents in assessing and selecting child care options and determine child care provider qualifications according to Department of Defense policies. Educate parents on how to select a quality provider by explaining how to use tools such as high-quality indicators, online inspection reports, and QRIS. Determine applicant eligibility according to Department of Defense policies and accurately provide child care fee assistance estimates according to Department of Defense policies. Update client information and data into automated database system. Work closely with assigned childcare coordinators to ensure that all files are processed accurately and efficiently. Coordinate and monitor resolution to concerns from parents regarding fee assistance program. Maintain respectful, professional working relationship with military families. Maintain high-ethical standards including maintaining strict confidentiality. Perform other duties as assigned.

Qualifications:

Bachelor's degree in early childhood development, education, social work, or psychology preferred. Fluency in Spanish is a plus Proven experience in a social services, human services, or child development setting. Experience with case management and call center environment. Experience in computerized database functions. Excellent computer skills and experience with the Microsoft Office suite of products. Exceptional oral and written communication skills. Arlington, VA $20/hr Remote #

GA Job Type:

Full-time Pay:

$19.45 - $20.52 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person