CSR

CSR Community Veterinary Partners - 2.9 Arlington, VA Job Details $15 - $16 an hour 15 hours ago Qualifications Customer records maintenance Animal hospital experience Sales transaction processing Phone communication Computer literacy Spreadsheets Copy machines Basic math Greeting customers Client inquiry handling Word embeddings Patient management software Client file management Phone call screening High school diploma or GED Client invoicing Pet care record keeping Fax machines Animal patient charting Patient billing Communication with pet owners Telephone systems Multi-line phone systems Productivity software Handling patient inquiries Patient escort assistance Faxing Avimark Communication skills Veterinary administrative support Full Job Description SUMMARY The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system. Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms. Answers client's inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters. Receives and transmits telephone and fax messages accurately and promptly Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room. Prepares health certificates, immunization certificates, and euthanasia certificates Prepares client invoices and obtains payment after services are performed. Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold Maintains a polished and professional appearance Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES NA PREFERRED EDUCATION & EXPERIENCE

High school diploma or equivalent Relevant experience with basic office functions within a busy environment Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS N/A COMPETENCIES

Strong customer service Tact and diplomacy Strong written and oral communication and comprehension skills Flexible work attitude and work habits Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the Avimark system; MS Excel Spreadsheet software and MS Word; MS PowerPoint Word Processing software.

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.