Client Care Representative

Client Care Representative Catlett, VA 20119 $18

• $22 an hour
• Full-time $18
• $22 an hour
• Full-time Client Care Representative The position of Client Care Representative is to deliver exceptional customer service reflective of Arctic Sun's values by responding to incoming customer inquiries related to service, memberships and sales estimates.

The CCR supports the day-to-day operations of the company and is the primary point of contact for customers. The CCR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CCR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CCR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CCR must have the ability to function as a part of a team and be able to think creatively and critically.

Job Responsibilities:

The essential functions include but are not limited to the following: Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit. Maintaining a courteous demeanor with customers and associates at all times is a must. Making sure that the phone is answered before the third ring and that the approved company greeting is used each time. Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls . Maintain complete, accurate and updated information in the customer database. Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained. Perform administrative duties to assist with the overall efficiency of the operation. Collect payments from customers and update billing information. Assist accounting department with daily data entry of Purchase Orders and invoices. Participate in all company sponsored training classes. Maintain a professional image at all times by wearing company approved apparel. Abide by all standards of performance and ethics. Follow all safety policies and procedures. Perform other duties as assigned.

Knowledge, Skills and Abilities:

High school diploma/GED required Must have customer service experience of 2-5 years Basic accounting/bookkeeping knowledge Self-starter, reliable, flexibility with hours Strong multi-line telephone skills required Strong customer service skills Present and communicate professionally (written and verbal) Excellent interpersonal communication skills on a professional and technical level Able to work both independently and as part of a team Strong knowledge of Microsoft Excel, and Word Must be a critical thinker

• Strong English composition skills Telephone etiquette and working knowledge of email systems Ability to develop tools that create efficiencies within department Ability to organize, multi-task and prioritize projects Ability to explain complex topics clearly and concisely Ability to work in a fast-paced environment Speed and precision on data entry Bilingual a plus, not required

Work Environment and Physical Demands:

Physical Demands:

Climbing up and down stairs from time to time Moderate lifting may be required (15-20) pounds Ability to work more than 40 hours per work week and up to 12 hours per day if needed. Working Environment Frequent speaking, listening, and using a headset, sitting, use of hands/fingers across a keyboard or mouse, handling of other objects, long periods working at a computer. Service center environment with moderate noise level due to representatives talking, computers, printers, and floor activity. Interacting with walk-in clients. Dress code is business casual. Arctic Sun Heating & Air Conditioning, Inc. offers all full-time employees Medical, Dental, & Vision insurance Long and Short Term Disability Company paid $20,000 Life Insurance Retirement Plan with Company Match Paid training Company paid sick and vacation days 6 paid holidays Direct Deposit Bi-Weekly paychecks Headquartered in Catlett, VA, Arctic Sun Heating & Air Conditioning, Inc. has been making customers smile for more than 20 years. As a leading heating, air conditioning and plumbing company servicing the Northern Virginia area, Arctic Sun is committed to providing the best products and services to meet each customer's needs. We strive for excellence in every aspect of our business and are looking for the next superstar employee to join our team. At Arctic Sun we provide a working environment that stimulates personal growth and job satisfaction. We believe that Integrity is Everything and it's one of our main goals to uphold the integrity of the company while conducting business both in the office and in the field. If you think you will be a good fit, apply to join our team now. All employees are background checked and drug screened prior to job offer. Compensation based upon experience with the opportunity to earn sales spiffs and commissions in addition to normal compensation.

Job Type:

Full Time Salary:

$18.00

• $24.

00 per hour

Benefits:

Dental insurance Disability insurance Employee discount Health insurance Life insurance Retirement Plan with Company Match Paid time off Professional development assistance Vision insurance

Schedule:

8 hour shift Supplemental pay types:

Commission Sales Spiffs Job Type:

Full-time Pay:

$18.00

• $22.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Vision insurance

Compensation Package:

Bonus opportunities

Education:

High school or equivalent (Required) Ability to

Commute:

Catlett, VA 20119 (Required)

Work Location:

In person