Customer Service Representative

Insurance Customer Service Representative Bill Meador Insurance Agency - Roanoke, VA Are you the kind of person who thrives on helping others, solving problems, and making complex things feel simple? Join Bill Meador Insurance Agency, where relationships matter and every client interaction is an opportunity to make a real difference. We're looking for a friendly, detail-oriented Insurance Customer Service Representative to be the trusted point of contact for our clients—guiding them through their auto, home, and commercial insurance needs with confidence and care. What You'll Do Be the go-to support for clients, answering questions and providing clear, timely solutions Assist customers with policy changes, billing inquiries, claims support, and coverage reviews Help clients understand their auto, homeowners, and commercial policies —no jargon, just clarity Build lasting relationships by delivering exceptional, personalized service Work closely with agents to ensure clients have the right coverage for every stage of life or business What Makes You a Great Fit You genuinely enjoy helping people and creating positive experiences Strong communication skills—you can explain complex topics in a simple, friendly way Highly organized with strong attention to detail Comfortable multitasking in a fast-paced, team-oriented environment Previous insurance or customer service experience is a requirement• Why You'll Love Working Here Supportive, family-oriented agency culture Opportunities to grow your career in the insurance industry A chance to make a meaningful impact in your local community Competitive pay structure with commission and bonus opportunities If you're ready to turn everyday interactions into lasting relationships and help clients feel confident about protecting what matters most, we'd love to meet you. Apply today and become a trusted advisor at Bill Meador Insurance Agency.