Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Customer Service Representative I

Job

Albemarle County Service Authority

Charlottesville, VA (In Person)

$58,019 Salary, Full-Time

Posted 3 days ago (Updated 13 hours ago) • Actively hiring

Expires 7/26/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
39
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

ALBEMARLE COUNTY SERVICE AUTHORITY HAS THE FOLLOWING EMPLOYMENT OPPORTUNITY CUSTOMER SERVICE REPRESENTATIVE I
The Albemarle County Service Authority (ACSA), a public water and wastewater utility serving the greater Albemarle area, is seeking a qualified Customer Service Representative. This position requires a detail-oriented individual with excellent customer service, communication, and organizational skills who can thrive in a fast-paced environment. Responsibilities include assisting customers in person, by phone, and via email with billing inquiries, service requests, account changes, payment options, rates, and water consumption concerns; processing customer payments, new service applications, service cancellations, deposits, and refunds; generating bills, notices, reports, adjustments, and work orders; reviewing meter reading data and assisting with high-consumption and leak-related inquiries; supporting collection activities and payment arrangements; dispatching personnel for service calls and emergencies via radio communication; and maintaining accurate customer records, files, and departmental inventories. The successful candidate will demonstrate professionalism, accuracy, sound judgment, and a commitment to providing exceptional customer service.
Qualified Candidates will possess:
Graduation from high school (GED considered) 3 or more years of job-related experience Considerable experience in MS Office Programs; utility billing experience a plus Experience in an office setting with extensive public contact and general knowledge of standard office methods and procedures The ability to work as a team in meeting daily deadlines.
Hiring Salary Range :
$52,745 - $63,294 ACSA is an Equal Opportunity Employer •Position Open Until Filled •Application and complete job description available at the Albemarle County Service Authority 168 Spotnap Road, Charlottesville, VA 22911 (434) 977-4511 Or visit our website: www.serviceauthority.org