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Customer Service Representative
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MicroAire Surgical Instruments LLC
Charlottesville, VA (In Person)
Full-Time
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Job Description
MicroAire Surgical Instruments LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. MicroAire, who we are: MicroAire Surgical Instruments , (Charlottesville, VA) is a wholly-owned subsidiary and one of five companies within the Medical Group of Marmon Holdings, a Berkshire Hathaway company. MicroAire is a mid-sized medical device solutions company with a 45-year legacy of quality and innovation. With well-recognized brands, the company is uniquely positioned as a leader in specialty markets, including minimally invasive medical devices and equipment for aesthetics/reconstruction, endoscopic soft tissue release, and orthopedic accessories. MicroAire designs, manufactures, and markets cutting-edge medical devices that empower surgeons to push the boundaries of surgical precision, delivering safe, efficient, and high-quality patient outcomes. Position Summary Do you thrive in a fast-paced environment where you can deliver exceptional service, solve problems, and support both customers and sales teams? Join MicroAire as a Customer Service Representative and play a critical role in ensuring a seamless customer experience from order to delivery—and beyond. What You'll Do Serve as a key point of contact for domestic customers and sales reps, handling a wide range of inquiries and service needs Process and track customer orders, demo/sample requests, and ensure timely, accurate delivery Manage service requests and coordinate loaner equipment when needed Support returns for credit and assist with repair-related transactions Set up new customer accounts by researching and entering accurate data Respond to inquiries related to pricing, shipping, GPOs, product details, and financing options Assist with insurance certificate requests and process inbound sales leads Partner with Accounts Receivable to resolve invoicing discrepancies Train customers and sales reps on website navigation and provide product education, including cleaning and sterilization best practices Cross-reference competitive products to MicroAire solutions What We're Looking For High school diploma or GED required; college coursework or degree a plus 2+ years of customer service experience (call center or high-volume environment preferred) Strong written and verbal communication skills with a customer-first mindset Highly organized, detail-oriented, and able to manage multiple priorities under pressure Proficient in Microsoft Office (Excel, Word, Outlook) Proven ability to resolve complex or challenging situations while exceeding customer expectations Why MicroAire? Be part of a mission-driven organization improving patient outcomes worldwide Collaborative team environment that values service excellence and innovation Opportunities for growth and skill development Competitive compensation and benefits Apply Today If you're ready to bring your customer service expertise to a team that values precision, collaboration, and impact—we'd love to hear from you.