Customer Service Representative

Position serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates patient records, schedules appointments and surgeries, prepares invoices, collects payments, and performs a variety of other related services. The ideal candidate is upbeat and friendly. Candidates must have a passion for helping animals and the people who care for them. The ability to maintain composure and be professional in emotional and stressful situations is necessary. The position offers a 4 day work week with no weekends. Due to the nature of the field the ability to have flexible shift end times based on business needs and patient care requirements is necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES

Answers telephones and places calls quickly, efficiently and in a professional, welcoming, and friendly manner, using a multi-line telephone system. Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms. Schedules appointments and surgeries in an efficient manner. Answers client's inquiries about hospital services, policies, basic pet care questions, and costs of services. Receives and transmits telephone and email messages accurately and promptly. Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room, returns patients to clients at pick up. Prepares medical records and vaccine certificates. Prepares client invoices and obtains payment after services are performed. Basic math and the ability to use payment processing systems is required. Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold Maintains a polished and professional appearance Performs other duties as deemed necessary.

Pay:

From $15.00 per hour

Benefits:

401(k) Employee discount Life insurance Paid time off Retirement plan

Work Location:

In person