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Seafreight Customer Care Specialist

Job

Abacus Solutions Group

Dulles, VA (In Person)

$54,080 Salary, Full-Time

Posted 3 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/19/2026

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Job Description

Seafreight Customer Care Specialist at Abacus Solutions Group Seafreight Customer Care Specialist at Abacus Solutions Group in Dulles, Virginia Posted in 8 days ago.
Type:
full-time
Job Description:
Abacus is looking to hire a contractual Sea Logistics Customer Care Specialist that supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
Your Responsibilities:
Customer Care and Satisfaction:
Proactive advice and consultancy, ensuring Customer satisfaction Shipment Management Qualification and entry of Customer orders into Operational process Complaint Management Support Customer Development & Maintenance Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience Profit Maximization - avoid additional costs & expenses due to internal service failure
Financial Excellence & Development Quotation Management:
Qualification of Customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment) Familiarization with Products & systems Customer onboarding: Inclusion and transfer of customer requirements into systems (Business & Customer profile)
Customer Data Management:
Maintenance and integration of customer data in the
Systems Customer Relationship Management:
Knowledge Exchange with Sales Establishing and building Customer relationships (Sales support) Reporting (refining and reviewing Customer requested reports generated from Systems) Care & Follow up on first orders & document Customer Feedback Actively participate in regular Team community based activities Self-Development Have fun & stay engaged $25-27hr Onsite Mon-Fri 8a-430p