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Collections
Job
Robert Half
Fairfax, VA (In Person)
Full-Time
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Job Description
Description We are looking for a customer-focused team member to join our team as a Contract to Permanent Collections representative. This position is ideal for someone who thrives in a fast-paced environment, communicates clearly with customers, and can manage a high volume of inbound calls while maintaining accuracy. The role also supports administrative and payment-related activities, making it a strong fit for someone who is organized, detail-oriented, and comfortable handling multiple tasks throughout the day.
Responsibilities:
- Handle a large volume of incoming calls and assist customers with clarity and efficiency.
- Respond to customer inquiries by phone and email, providing timely updates and accurate information.
- Enter and update customer or account information with a high level of accuracy in internal systems.
- Support payment posting activities and help ensure transactions are recorded correctly.
- Complete administrative support work such as scanning documents, preparing mail, and organizing records.
- Place outbound calls when needed to follow up on account matters or clarify customer information.
- Assist different departments with routine support tasks to help maintain smooth daily operations. Requirements
- At least 2 years of solid customer service experience, preferably in a call center or high-volume phone environment.
- Strong data entry skills with the ability to maintain speed and accuracy.
- Excellent attention to detail when handling customer information and administrative tasks.
- Experience answering inbound calls and providing attentive customer support.
- Comfortable managing email correspondence and documenting interactions clearly.
- Ability to balance customer service responsibilities with clerical and operational support duties.
- Strong communication skills and a dependable, team-oriented work style.