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Customer Service Representative
Job
Robert Half
Fairfax, VA (In Person)
Full-Time
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39
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Job Description
We are seeking a Customer Service Representative to serve as the first point of contact for customers and provide prompt, professional support. This role involves answering inquiries, resolving issues, processing orders, and ensuring a positive customer experience across phone, email, and chat channels.
Enter and update customer or account information with a high level of accuracy in internal systems.
Resolve product, service, billing, or order issues accuratelyProcess orders, returns, exchanges, and account updatesDocument customer interactions in the appropriate systemEscalate complex issues to the appropriate department when neededMeet service standards for quality, responsiveness, and customer satisfaction
Responsibilities:
Respond to customer questions and concerns in a timely and professional manner Handle a large volume of incoming calls and assist customers with clarity and efficiency.Enter and update customer or account information with a high level of accuracy in internal systems.
Resolve product, service, billing, or order issues accuratelyProcess orders, returns, exchanges, and account updatesDocument customer interactions in the appropriate systemEscalate complex issues to the appropriate department when neededMeet service standards for quality, responsiveness, and customer satisfaction