Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Customer Experience Associate

Job

Inova Health System

Falls Church, VA (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 7/26/2026

See Job Scorecard

Review key factors to help you decide if the role fits your goals.

How is this calculated?

Pay Growth

out of 5

Not enough data

Not enough info to score pay or growth

Job Security

out of 5

Not enough data

Calculating job security score...

Total Score

out of 100

Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Customer Experience Associate Inova Health System parental leave, paid time off United States, Virginia, Falls Church Jun 24, 2026 Inova Heart and Vascular Retail Pharmacy is seeking a dedicated Customer Experience Associate to join the team. This role will be full-time evening shifts; Wednesday - Sunday. Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to

Team Member Health:

offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:

Inova matches the first 5% of eligible contributions - starting on your first day.

Tuition and Student Loan Assistance:

offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:

offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance:

offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Customer Service Associate Job Responsibilities:

Ensures that all prescriptions in the Ready to Dispense work que are filled in no more than 14 days. Pulls any prescriptions in pick-up bin after 14 days and gives to pharmacist for return to stock. Completes intake forms and collects pertinent data from patients at drop-off including correct spelling of name, date of birth, allergies, and insurance information. Completes cash register transactions and appropriately balances register. Ensures privacy of patient information by following HIPPA guidelines and laws. Complete daily and monthly deposit reports. Checks inventory for out-of-date products and removes expired products while maintaining an organized and up to date inventory. Orders and receives front-end inventory stock while maintaining inventory accuracy.