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Payment Processor/Customer Service Representative

Job

Grayson-Carroll-Wythe-Mutual insurance Co

Galax, VA (In Person)

Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

Payment Processor/Customer Service Representative at Grayson-Carroll-Wythe-Mutual insurance Co Payment Processor/Customer Service Representative at Grayson-Carroll-Wythe-Mutual insurance Co in Galax, Virginia Posted in 6 days ago.
Type:
full-time
Job Description:
GRAYSON-CARROLL-MUTUAL INSURANCE COMPANY, INC
We're Hiring! We are looking for an initiative-taking, solution-driven Payment Processor/Customer Service Representative/Underwriter to join our growing team at GCW, a well-established and financially strong local company serving the state of Virginia. This is a full-time, in-office position with a local, financially strong company that has served the community for 130 years.
What You'll Do Process and Post Payments:
Accurately take and apply payments to customer accounts.
Connect Assist:
Be the friendly, knowledgeable voice our customers rely on, handling calls and emails with professionalism and care.
Solve Problems:
Listen actively to customer concerns, identify the root cause, and provide effective solutions.
Process & Record:
Accurately update and maintain customer accounts. Assist customers with requests.
Build Relationships:
Develop a solid understanding of our products/services to confidently guide, educate, and genuinely help our agents and policyholders.
What We're Looking For Education:
High school diploma required, associate's degree preferred
Experience:
No prior experience required. 1-2 years in customer support, or client-facing roles is a plus.
Skills:
Strong verbal and written communication skills; basic computer proficiency (Microsoft Office, email, and typing)
Attributes:
A calm, patient, and positive demeanor under pressure and the ability to multitask Why Join Our Team Competitive full-time salary position Comprehensive benefits package including health insurance and retirement plan. Paid Time Off (PTO) and paid holidays. A positive, supportive, collaborative, and positive work culture. Career growth opportunities Ready to Apply? For consideration, please email resumes to careers@gcwins.com recblid lssj3kv3qhxje3sl47zekr40d2qnz5