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Customer Service Associate
Job
Pac N Mail Plus
Hampton, VA (In Person)
$31,200 Salary, Full-Time
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Job Description
Job Summary Seeking a friendly, reliable, and detail-oriented Customer Service Associate to join our team. As an authorized shipping center and mailbox provider, we serve customers with a variety of mailing, packaging, and business service needs. This role is ideal for someone who enjoys working with people, multitasking, and providing excellent service in a fast-paced environment. Key Responsibilities Greet customers and provide outstanding customer service Assist with shipping services including labeling, weighing, and processing packages Package items safely and efficiently for shipment Manage mailbox rentals and assist customers with mail and package pickup Handle printing, copying, scanning, and faxing services Operate POS system and handle cash/card transactions accurately Answer phone calls and respond to customer inquiries Maintain a clean and organized workspace Help resolve customer concerns in a professional manner Qualifications High school diploma or equivalent Previous retail or customer service experience preferred Strong communication and interpersonal skills Proficient computer skills (POS systems, email, printing, and basic troubleshooting) Ability to multitask and stay organized Comfortable handling packages of various sizes Reliable, punctual, and team-oriented