Customer service

Job DescriptionWe're looking for a dedicated and empathetic Customer Service professional to join our team in Leesburg, United States. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their satisfaction with every interaction. You'll work in a fast-paced environment where your ability to listen, understand, and resolve customer concerns will directly impact our company's success and reputation.

Respond to customer inquiries via phone, email, chat, and social media in a timely and professional mannerListen actively to customer concerns and provide personalized solutions that address their needsTroubleshoot customer issues and escalate complex problems to appropriate departments when necessaryMaintain detailed and accurate records of customer interactions and resolutions in our CRM systemFollow up with customers to ensure their issues have been resolved satisfactorilyProvide product and service information to customers in a clear and helpful mannerHandle difficult or upset customers with patience, empathy, and professionalismIdentify opportunities to enhance customer experience and suggest improvements to managementMeet performance targets including response time, resolution rate, and customer satisfaction scoresCollaborate with team members to share best practices and support one another in delivering excellent serviceAdhere to company policies and procedures while maintaining confidentiality of customer informationQualifications2+ years of customer service experience in a professional environmentExcellent verbal and written communication skillsStrong active listening and empathy skillsProven ability to resolve customer issues and handle complaints professionallyProficiency with customer service software, CRM systems, and ticketing platformsStrong multitasking and time management abilitiesAbility to remain calm and composed under pressureProblem-solving mindset with a customer-focused approachReliable attendance and punctuality

Preferred:

Multilingual capabilities

Preferred:

Experience with sales or upselling techniques

Preferred:

Knowledge of customer service best practices and industry standardsAdditional InformationAll your information will be kept confidential according to EEO guidelines.i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group. Only Direct Hires - No recruiting or staffing firms' submissions will be considered.