Client Care Coordinator

Are you a happy, upbeat, and positive person looking to make a difference in people's lives? Do you want to work for a home care agency that truly cares about you? This is where you can shine. We are proud to offer you the opportunity to pursue your passion with the recognition and benefits you need. Come work for us and see how Brightstar Care of Leesburg/Gainesville employees uphold a Higher Standard. The Client Care Coordinator is responsible for the overall satisfaction of our Clients. Ensuring that clients' schedules are staffed by our dedicated and knowledgeable caregivers, answering phone calls, clients' questions, and checking in on them from time to time. This position builds relationships with potential and current clients and their families. Ensuring that their needs are met and that they are receiving the absolute best care possible! Being on call for scheduling is a shared requirement among office staff. We are looking for candidates with exceptional customer service skills, scheduling experience, and excellent phone etiquette.

Job Responsibilities:

Manage/coordinate client schedules and match caregivers to clients' needs Manage phone and email communication, data entry into the scheduling system, and general office tasks. Communicate with patients and families regarding home care needs and scheduling of home care staff. Serve as a trusted and caring resource for our clients and their loved ones. Implement improvement processes as needed. Participate in a once-a-week on-call rotation Qualifications High School Diploma required (Bachelor's preferred). Minimum of 2 years experience working within a healthcare office setting; Knowledge of HIPAA and healthcare office regulations; Excellent organization, planning, and project management skills; Time management and prioritization are key; Ability to multi-task and handle multiple phone lines; Computer skills are a must - Outlook experience helpful! What We Offer At BrightStar Care we value each of our employees and care about their well-being. We strive to provide best-in-class benefits packages, including: 401(k) + company match

Insurance:

Medical, Dental, Vision, Whole Life, Term Life Generous Paid Time-Off Plans A warm, supportive, and inclusive workplace Employee referral bonus Weekly pay w/ direct deposit The chance to make a lasting impact in the lives of those we serve Ready to bring your heart and skills to a role that truly matters? and be a cherished member of our compassionate team! We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Scheduling/Staffing:

1 year (Preferred)

Work Location:

In person