Print & Direct Mail Sr. Customer Service Rep

Print & Direct Mail Sr. Customer Service Rep 11050 Challenger Court, Manassas, VA 20109 Full-time Full-time Summary/Objective The Senior Customer Service Representative is part of the Client Services team and is responsible for developing, managing, and expanding the company's relationship with new and existing customers. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Has a broad understanding of printing, direct mail, and USPS guidelines. Works with the estimating department to add jobs to the schedule for both new and existing customers. Manage jobs from conception to completion by interfacing directly with customers and coordinating work internally within each department. Serves as the team leader to a group of two or more team members. Coaches team members as needed and provides necessary training and guidance. Collectively works as a team on issue resolution and reports to the Director of Client Services. Maintains and manages production schedule and inventory for each job managed. Provides daily report to the plant manager and highlights any issues that deviated from the production schedule that need to be addressed. Identifies areas of improvement and provides recommendations to the plant manager. Demonstrates problem resolution using the appropriate internal channels. Manages client billing.

Qualifications:

Must be authorized to work in the United States Able to lift at least 25 pounds. Must be able to read and write in English. Must be proficient with computers, software, and typing. Competencies Teamwork Orientation Time Management Results Driven Thoroughness Communication Proficiency Supervisory Responsibility Communicate organizational needs, oversee employees' performance, provide guidance, identify development needs, and manage the reciprocal relationship of two or more team members. Work Environment This is an administrative job in an office setting. There will be times when the incumbent may need to go to the production floor. The noise level in the work environment can be loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration in the production floors. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch. The employee is frequently required to sit and walk. The employee must regularly lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Hours are generally 8:00am - 5:00pm Monday - Friday. Schedule may change based on company needs. There is an hour lunch break per day. Travel No travel is expected for this position. Required Education and Experience High school diploma or GED, or equivalent years of experience. Additional Eligibility Qualifications Must be able to get background check and drug test. Work Authorization Must be eligible to work in the United States.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Experience:

Printing and/or

Direct Mail:

3 years (Required) Ability to

Commute:

Manassas, VA 20109 (Preferred) Ability to

Relocate:

Manassas, VA 20109: Relocate before starting work (Required)

Work Location:

In person