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Client Service Associate
Job
Robert Half
Norfolk, VA (In Person)
Full-Time
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Job Description
Description We are looking for a Client Service Associate to deliver attentive, personalized support to clients in Norfolk, Virginia. This role focuses on building lasting relationships through responsive communication, thoughtful follow-up, and a high standard of service. The ideal candidate will collaborate across multiple business areas to help coordinate client needs efficiently while maintaining a positive overall experience.
Responsibilities:
- Develop and maintain strong client relationships by providing prompt, detail-focused communication and consistent follow-through on requests.
- Learn each client's preferences, goals, and service expectations to provide tailored support and a high-quality experience.
- Coordinate with teams such as Compliance, Operations, Tax, Financial Planning, and Finance to help complete client-related activities accurately and on time.
- Monitor client inquiries from start to finish, ensuring updates are shared clearly and issues are resolved efficiently.
- Support day-to-day service activities by organizing information, tracking outstanding items, and helping keep client records current.
- Uphold established procedures and service standards to ensure work is completed in alignment with firm policies and regulatory expectations. Requirements
- At least 3 years of experience in client service, customer support, or a related role.
- Strong communication skills with the ability to interact professionally and build trust with clients.
- Demonstrated ability to manage follow-up activities and handle multiple priorities with attention to detail.
- Comfortable working collaboratively with cross-functional teams in a service-driven environment.
- Ability to provide a personalized experience by understanding client needs and responding appropriately.
- Background in guest assistance, customer direction, retail support, inventory awareness, or sales-related service is helpful.