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Customer Service Representative
Job
Robert Half
Norfolk, VA (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support a non-profit organization through a contract assignment. In this role, you will connect with program participants by phone, gather and record employment updates, and provide guidance to individuals who may benefit from additional workforce services. This opportunity is well suited for someone who communicates clearly, handles outreach effectively, and keeps detailed records of every interaction.
Responsibilities:
- Conduct outbound calls to program participants to obtain timely follow-up information after events or services.
- Ask targeted questions to confirm each participant's current work status, including whether they are employed or seeking employment.
- Capture employment details accurately, including employer information, when participants report that they have obtained a job.
- Encourage individuals who are not currently working to visit the Workforce Center on Tuesdays to learn about available support and opportunities.
- Maintain complete and organized notes for every conversation to ensure participant records remain current and reliable.
- Handle a steady volume of phone outreach while delivering respectful, empathetic, and detail-oriented service.
- Provide clear information about available next steps and resources based on each participant's situation.