Client Support Representative

Client Support Representative at ROCS Grad Staffing Client Support Representative at ROCS Grad Staffing in Oakton, Virginia Posted in 1 day ago.

Type:

full-time

Job Description:

Why You Want to

Work Here:

This is a great opportunity for someone who has some customer service experience and wants to get a position within a non-profit! We are a leading provider of educational reporting, data exchange, verification, and research services. We have a great internal culture, and this position would allow for a motivated recent grad to gain valuable experience in the nonprofit and educational services field. You would be working with a team of professionals to provide information to clients around the nation.

Duties:

Review and eliminate duplicate requests. Utilize databases simultaneously to review and resolve inquiries related to the applicable service. Clearly document all customer conversations in database system. Coordinate responses with the appropriate personnel if customer requires an escalated level of support. Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate. Process incoming mail and faxes, as needed. Willingness to learn and commit to company-specific philosophies and principles.

Qualifications:

Experience in customer service Some Office Experience Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Tech-savvy, pick up new software quickly Great communication skills through email and phone