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Customer Service Representative
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Robert Half
Petersburg, VA (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to support a high-volume onboarding initiative for a municipal service program. This contract position focuses on assisting a large number of incoming customers, guiding them through account setup, and delivering clear, attentive service over the phone. The ideal candidate is comfortable managing frequent inbound calls, collecting customer details accurately, and maintaining a helpful, efficient approach throughout each interaction.
Responsibilities:
- Manage a steady flow of inbound calls from customers seeking assistance with new account setup and service enrollment.
- Collect and verify customer information such as names, service addresses, and billing details with accuracy and care.
- Enter customer data into internal platforms promptly to ensure accounts are created and updated correctly.
- Support the onboarding of a large customer base by providing clear guidance and resolving routine questions during each call.
- Use reference materials and process guides to deliver consistent information and complete transactions efficiently.
- Maintain detailed and accurate records of customer interactions, submitted information, and completed service requests.
- Work closely with team members and related departments to help support outreach efforts and a smooth customer onboarding experience. Requirements
- Previous experience in a call center or customer service environment handling a high volume of phone interactions.
- Strong ability to manage inbound calls professionally while providing accurate and courteous service.
- Experience with data entry, order entry, or account setup processes requiring close attention to detail.
- Comfortable collecting sensitive customer and billing information while maintaining confidentiality.
- Clear verbal communication skills and the ability to explain steps and processes in a simple, customer-friendly manner.
- Strong organizational skills with the ability to balance speed and accuracy in a fast-paced setting.
- Basic computer proficiency and confidence navigating systems, screens, and scripted support materials during calls.