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Customer Service Representative
Job
Robert Half
Petersburg, VA (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to join a manufacturing team on a long-term contract basis. This position is suited for someone who communicates with confidence, stays composed during busy or high-pressure situations, and pays close attention to details that affect customer satisfaction. The ideal candidate will learn quickly, build strong relationships with both customers and coworkers, and contribute to a welcoming, team-oriented environment with room for future growth.
Responsibilities:
- Manage incoming customer calls and messages, providing timely and detail-focused support for questions, requests, and service issues.
- Process customer orders accurately, ensuring all details are entered correctly and confirmed before completion.
- Make outbound calls when follow-up is needed to clarify order information, resolve concerns, or provide status updates.
- Maintain organized and precise customer records so account information, order activity, and communications remain up to date.
- Address customer concerns with patience and sound judgment, working calmly through challenges in a fast-paced setting.
- Collaborate closely with internal team members to support service goals and help create a positive experience for customers.
- Learn company procedures, product information, and service expectations quickly in order to become effective in the role.
- Contribute to a friendly and dependable team culture while taking on increasing responsibility over time.