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Customer Service Representative
Job
Motomember
Purcellville, VA (In Person)
$57,500 Salary, Full-Time
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Job Description
Overview Motomember Purcellville is seeking a friendly, motivated, and customer focused Customer Service Representative to join our growing team. As the first point of contact for many of our customers, you will play a key role in creating a positive experience by providing exceptional service, answering questions, and supporting daily dealership operations. The ideal candidate enjoys working with people, has strong communication skills, and is committed to delivering outstanding customer care in a fast paced environment. Key Responsibilities Greet and assist customers in person, over the phone, and through email communications. Handle inbound and outbound customer calls professionally and efficiently. Respond to customer inquiries regarding products, services, inventory, and dealership offerings. Process customer transactions accurately and in a timely manner. Maintain detailed and accurate records of customer interactions using dealership software systems. Follow up with customers to ensure satisfaction and address any concerns. Collaborate with team members to enhance customer service and improve operational efficiency. Support sales and service departments as needed to provide a seamless customer experience. Adhere to company policies and procedures while maintaining a high standard of customer care. Qualifications & Skills Excellent verbal and written communication skills. Strong customer service and relationship building abilities. Professional phone etiquette and interpersonal skills. Comfortable using computer systems and dealership software. Ability to multitask and stay organized in a busy environment. Previous customer service, retail, or client support experience preferred. Sales experience is a plus. Ability to communicate in Spanish is a plus. Positive attitude, reliability, and a strong work ethic. Why Join MotoMember Purcellville? Competitive compensation with earning potential based on performance. Health, dental, and vision insurance. Opportunities for career growth and advancement. Supportive, team-oriented work environment. Employee discounts on products and services. Work in an exciting industry surrounded by powersports enthusiasts. •