Customer Service Technician NF2

Customer Service Technician NF2 Department of the Navy U.S. Marine Corps

BUSINESS AND SUPPORT SERVICES

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program th supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organizion functioning smoothly and effectively. Learn more about this agency Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program th supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organizion functioning smoothly and effectively. Learn more about this agency Overview Help Accepting applicions Posted this month

• Apply by 06/02/26 Due by 11:59 p.

m. ET on June 2, 2026 Locion Quantico, VA 1 vacancy No mching locions found. Work site options Telework eligible No Relocion expenses reimbursed No Salary $40,000 - $50,000 per year Pay scale & grade NF 02 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - Varies Appointment type Permanent Occupions and job series 0503 Financial Clerical And Assistance Supervisory stus No Federal service type This job is in the Competitive Service Drug test No Security clearance Not Required Announcement number 77360 Control number 869831300 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Open to Public Duties Help The Customer Service Technician will work closely with other team members to provide outstanding service to our Marines, their families, and to Marine Corps Commands by answering questions, and addressing concerns on all financial issues or general questions regarding accounting transactions. The Customer Service team is a key component to ensure the success of the d Services Center. To this end, Customer Service Technicians required to be team focused and to acquire knowledge of Customer Service Best Practices along with understanding Accounting and Finance within the d Services Center. The Customer Service team will provide Customer Relionship Management th includes but is not limited to problem solving, marketing, organizional knowledge, and communicions. The Customer Service Technician will likely handle a high volume of calls and should cree a positive experience for each customer. They will listen to customers to understand the reason for their call, address all questions and or complaints, and provide an accure and efficient response. The Customer Service Technician provides World Class Customer Service with an emphasis on customer centricity, professionalism and courtesy. To be a successful Customer Service Technician, you should be customer-focused, detail-oriented, and efficient. You should also be polite, reliable, knowledgeable, adaptable, and be open to work in a very demanding constantly changing organizion. The Customer Service Technician alerts a higher-level supervisor, or relevant point of contact, for assistance as required following a tiered escalion support system. Adheres to safety regulions and standards. Promptly reports any observed workplace hazards, and any injury, occupional illness, and/or property damage resulting from workplace mishaps to the immedie supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other reled duties as assigned. This is a white-collar position where occasional lifting (up to 20 lbs.) may be required. This position is designed as Mission Essential and deemed necessary to ensure business continuity during contingency operions, nural disasters, extreme weher situions or other emergency situions to include closure of the facility. These mission essential functions are existing functions th enable the Global Business Services to continue to provide necessary, vital services during time of need and require civilian employees to telework in order to support the mission. Requirements Help Conditions of employment See Duties and Qualificions

EVALUATIONS

Qualificions A minimum of one year of experience in a Customer Service Role and or a Customer Service Call Center with some proficiency in accounting methods and techniques along with clerical skills. Successful candides for this position will need to have excellent communicions skills, both oral and written, and this would include gre listening skills as a part of problem-solving abilities. Ability to acquire and apply knowledge of the principles, policies and opering details of an accounting system and knowledge of accounting procedures and general back-office accounting operions. Knowledge of office practices and procedures reling to the processing and recording of transactions and accounting informion. Comfortable working in a fast-paced, high-energy environment. Proficiency in Microsoft Office suite, especially Excel, is desired. Experience with call center ticketing applicions such as Service Manager and/or Service Now is highly desirable. Additional informion

GENERAL INFORMATION

Applicants are assured of equal considerion regardless of race, age, color, religion, nional origin, sex, GINA, political affiliion, membership or non-membership in an employee organizion, marital stus, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the agency. The decision on granting reasonable accommodion on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discriminion and retaliion. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigive Consumer Report. Employment is contingent upon the successful completion of a Nional Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualificion to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

• Educion/certificion certifice(s), if applicable.
• If prior military, DD214 Member Copy This activity is a Drug-free workplace.

The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolered. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separed members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/stement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME

(ET)

ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working MCCS include but are not limited to:

• Stability of Federal Civilian Service
• People with passion for doing work th mters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Your applicion/resume and supporting documention used to determine whether you meet the job qualificions listed on this announcement. This vacancy filled by the best qualified applicant as determined by the selecting official. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working MCCS include but are not limited to:

• Stability of Federal Civilian Service
• People with passion for doing work th mters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Varies - Review "

OTHER INFORMATION

" If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicions must be submitted online via the MCCS Careers website. Resumes/applicions emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the applicion or resume must be submitted online by 11:59 PM (ET) on the closing de of the announcement. Resume with personal photos will not be considered for this vacancy.

Note:

To check the stus of your applicion or return to a previous or incomplete applicion, log into your MCCS user account and review your applicion stus. Agency contact informion

BUSINESS AND SUPPORT SERVICES

Phone 703/432-0435 hqhr.vacancies@usmc-mccs.org Address

BUSINESS AND SUPPORT SERVICES DIVISION 3044 CATLIN AVE QUANTICO, VA 22134-5003 USA

Next steps All applicants who submit an applicion via our Careers page https://careers.usmc-mccs.org able to view their applicion stus online. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Varies - Review "

OTHER INFORMATION

" If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicions must be submitted online via the MCCS Careers website. Resumes/applicions emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the applicion or resume must be submitted online by 11:59 PM (ET) on the closing de of the announcement. Resume with personal photos will not be considered for this vacancy.

Note:

To check the stus of your applicion or return to a previous or incomplete applicion, log into your MCCS user account and review your applicion stus. Expand Hide how to apply Agency contact informion

BUSINESS AND SUPPORT SERVICES

Phone 703/432-0435 hqhr.vacancies@usmc-mccs.org Address

BUSINESS AND SUPPORT SERVICES DIVISION 3044 CATLIN AVE QUANTICO, VA 22134-5003 USA

Next steps All applicants who submit an applicion via our Careers page https://careers.usmc-mccs.org able to view their applicion stus online. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted this month

• Apply by 06/02/26 Due by 11:59 p.

m. ET on June 2, 2026 Locion Quantico, VA 1 vacancy No mching locions found. Work site options Telework eligible No Relocion expenses reimbursed No Salary $40,000 - $50,000 per year Pay scale & grade NF 02 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - Varies Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Drug test No Security clearance Not Required Announcement number 77360 Control number 869831300