Customer Service Team Lead

Customer Service Team Lead The Collective Cup Richmond, VA Job Details Part-time | Full-time $17 - $22 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Retail sales transactions Food safety management Operations management Café Financial transaction processing Inventory management Regulatory compliance Processing cash transactions Managing hospitality teams Mid-level Sanitation procedures Team development Supervising experience Coffee experience Organizational skills Cleaning Food preparation Retail math Food ordering POS systems Food safety Leadership Team motivation (leadership skill) Communication skills Safety protocol implementation Regulatory compliance management Training delivery Food service management Customer complaint resolution Time management Full Job Description Job Summary We are seeking an energetic and dedicated Team Lead to join our vibrant café team! As a Team Lead, you will be the heart of our coffee shop, inspiring your team to deliver exceptional customer experiences while maintaining high standards of quality and efficiency. Your passion for coffee, leadership skills, and commitment to service excellence will help create a welcoming environment where customers feel valued and eager to return. This role offers an exciting opportunity to showcase your barista expertise, develop your leadership abilities, and contribute to a dynamic food service setting. Responsibilities Lead daily café operations, ensuring smooth workflow and exceptional service delivery. Supervise and motivate team members, providing coaching and support to uphold company standards. Prepare and serve high-quality coffee beverages, food items, and other menu offerings with precision and care. Manage POS transactions using systems and ensuring accurate cash handling and sales recording. Oversee food safety protocols, including proper food handling, preparation, and sanitation practices. Assist with inventory management, stock replenishment, and ordering supplies to maintain optimal stock levels. Provide outstanding customer service by addressing inquiries, resolving issues promptly, and creating a friendly atmosphere. Train new team members on café procedures, POS systems, food safety standards, and customer service expectations. Ensure compliance with all food industry regulations and safety standards while maintaining cleanliness and organization in the café area. Skills Proven experience as a barista with strong coffee making skills and knowledge of beverage recipes. Prior leadership or supervisory experience in a café or retail environment. Familiarity with POS systems for salesprocessing and cash handling. Excellent time management skills to handle busy periods efficiently while maintaining quality standards. Strong customer service skills with the ability to engage positively with diverse clientele. Basic math skills for cash handling, retail math calculations, and inventory management. Knowledge of food safety practices, food preparation techniques, and proper serving procedures. Ability to multitask effectively in a fast-paced environment while maintaining attention to detail. Effective communication skills for training staff and collaborating with team members. Join us as a Team Lead and be part of a passionate team dedicated to crafting memorable coffee experiences! Your enthusiasm for coffee culture combined with your leadership talent will help foster a lively atmosphere where both customers and team members thrive.

Job Types:

Full-time, Part-time Pay:

$17.00 - $22.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person