Location-St Mary's Hospital, Richmond, VA PRN Days Summary of Primary Function/General Purpose of Position The Lab Client Services Tech delivers the highest level of customer service to physicians, staff and clients by using experience in laboratory testing to answer questions, solve problems and provide information to support patient care. Essential Job Functions
- Investigates and resolves complex problems or complaints in coordination with quality and the local medical director.
- Communicates to support efficient and timely laboratory testing and reporting in support of regulatory requirements.
- Supports all aspects of the laboratory operations to include testing in both clinical and anatomic pathology and laboratory ancillary services.
- Identifies reporting errors that prevent timely and accurate release of patient results by analyzing cause of error and developing corrective actions.
- Provides and develops responses to questions from providers regarding testing availability, specimen requirements, testing methodology and esoteric testing.
- Demonstrates knowledge of The College of American Pathologists (CAP) regulations and other regulatory agencies.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification MLT Medical Laboratory Technician Certification or Medical Laboratory Scientist (MLS) eligible by a nationally recognized certification agency (preferably ASCP) (required) Education Must have one of the following: Associates, Medical Lab Technology Bachelors, Medical Laboratory Sciences/Biology/Biomedical Sciences/Biochemistry Completed at least 60 semester hours (including six hours of chemistry and six of biology) of academic credit from a college or university accredited by a recognized regional or national accreditation agency and have successfully completed a medical lab technician program by a nationally accredited agency Completed a 50-week U.S. military medical laboratory training course within the past ten years Work Experience 3 years' experience in a hospital laboratory setting (required) Training None Skills Active Listening Service Orientation Coordination Verbal and Written Communication Skills Problem Solving Customer Service Organization Time Management Keyboarding Microsoft Office Telephone Skills Lab Information Systems Laboratory Diagnostic Tests Analyze data Laboratory equipment Quality assurance and control Chemistry Biology Phlebotomy As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
