Customer Support Specialist

Job Summary We are seeking a proactive and detail-oriented Front Office Customer Support Specialist to join our team. In this vital role, you will manage the full cycle of accounts receivable processes, ensuring timely collection of payments, accurate record-keeping, and adherence to financial policies. Your expertise will support our organization's financial health and help maintain excellent customer relationships. This position offers an exciting opportunity to apply your accounting skills in a fast-paced environment, contributing to the overall success of our organization. Duties Process and monitor incoming payments via various channels, including checks, electronic transfers, and credit card transactions. Perform account reconciliations to ensure accuracy of receivables and resolve discrepancies promptly. Maintain detailed records of all transactions using accounting software such as QuickBooks, Excel and other programs (training will be provided). Communicate effectively with clients regarding overdue accounts through phone calls, texts, emails, or letters, demonstrating strong customer service skills. Assist with month-end closing procedures by analyzing accounts receivable aging reports and preparing relevant documentation. Support other front office needs such as helping salespersons with customer care, answering telephone, errands, ordering supplies and any other front office needs. Requirements Experience in accounts receivable management or ability to learn quickly. Strong understanding of the need to communicate with customers on a daily basis for collections and payments. Proficiency and accuracy with details and researching customer accounts. Knowledge of billing processes is a plus. Ability to perform detailed data entry with high accuracy. Excellent analysis skills for account reconciliation and financial data review. Willness to learn shop software for invoicing customer repairs. Strong communication skills with professional phone etiquette for effective client interactions. Basic understanding of accounts receivable and customer revenue cycle management. Join us to be part of a vibrant team dedicated to maintaining financial integrity while delivering exceptional service!

Pay:

$14.00 - $17.00 per hour

Work Location:

In person