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Commercial Lines Customer Service
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Colony Insurance Agency
Williamsburg, VA (In Person)
$47,840 Salary, Full-Time
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Job Description
Overview Join our dynamic team as a Personal Lines Customer Service Agent and become the vital link between our clients and their insurance needs! In this energetic role, you'll deliver exceptional customer service by assisting clients with their personal insurance policies, answering inquiries, and providing tailored solutions. Your enthusiasm and communication skills will help build lasting relationships, ensuring our customers feel valued and confident in their coverage. This position offers a fantastic opportunity to engage your customer service expertise while making a positive impact on our clients' lives. Responsibilities Respond promptly to customer inquiries via phone, email, or in person, providing clear and friendly guidance on personal insurance products. Assist clients in selecting appropriate coverage options by analyzing their needs and explaining policy features effectively. Process policy applications, updates, renewals, and cancellations with accuracy and attention to detail. Engage in outbound calls to follow up on leads, and retain existing customers through proactive communication. Collaborate with team members on sales administration tasks, including maintaining customer records and updating databases efficiently. Support marketing initiatives by sharing product information and benefits with potential clients to grow our customer base. Uphold compliance standards such as HIPAA regulations while handling sensitive customer information with confidentiality. Qualifications Proven experience in retail sales, telemarketing, or inside sales with a focus on customer engagement. Strong negotiation skills to effectively present options and close sales while ensuring customer satisfaction. Excellent communication skills. Preference given to candidates that hold a current Virginia P&C insurance license. Candidates would have 30 days from hire date to obtain a Virginia P&C insurance license. Strong computer & typing skills. Word, Excel, and Outlook are strongly weighted. Ability to demonstrate active listening, problem-solving, and adaptability in a fast-paced environment. Embark on a rewarding career where your enthusiasm fuels success! We're dedicated to supporting your growth through comprehensive training programs and ongoing development opportunities. Join us to make a difference—helping clients protect what matters most while advancing your professional journey!