CSR

SUMMARY The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES

& RESPONSIBILITIESAnswers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.

Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.

Answers clients inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.

Receives and transmits telephone and fax messages accurately and promptlyGreets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.

Prepares health certificates, immunization certificates, and euthanasia certificatesPrepares client invoices and obtains payment after services are performed.

Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products soldMaintains a polished and professional appearancePerforms other duties as deemed necessary

SUPERVISORY RESPONSIBILITIESNAPREFERRED EDUCATION

& EXPERIENCEHigh school diploma or equivalentRelevant experience with basic office functions within a busy environmentPrevious reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS N/A

COMPETENCIESStrong customer service Tact and diplomacyStrong written and oral communication and comprehension skillsFlexible work attitude and work habitsAbility to carry out basic mathematical tasks

COMPUTER

SKILLSTo perform this job successfully, an individual should have knowledge of the Avimark system; MS Excel Spreadsheet software and MS Word; MS PowerPoint Word Processing software.

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL

DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. WORKING ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.