Lead Customer Support Specialist

at Republic Services in Essex Junction, Vermont, United States Job Description

POSITION SUMMARY

: The Lead Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. As the advanced escalation contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.

PRINCIPAL RESPONSIBILITIES

: + Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance. + In-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfaction. + Establishes effective communication pathways to handle customer inquiries. + Collaborates with appropriate teams to ensure swift resolution of customer concerns. + Manages office services, such as data entry, clerical work, records control, form creation, and report preparation. + Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation. + Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments. + Serve as the subject matter expert for Sales, Operations, and Customer Support Management activities. + Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections. + Provides quotes and schedules and organizes trucking for efficient waste transportation logistics. + Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal.

KNOWLEDGE SKILLS AND ABILITIES

: + Extensive knowledge and the ability to mentor Sr Customer Support Specialists with Resource Conservation and Recovery Act ( RCRA ) Laws and Regulations as they relate to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation ( DOT ) regulations. + Knowledge of advanced accounting processes. + Ability to identify trends and data patterns. + Ability to work within a team environment and handle multiple assignments simultaneously. + Proficient with Microsoft Office, DocuSign, and PDF writer. + Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries.

QUALIFICATIONS

: + Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.

MINIMUM QUALIFICATIONS

: + 7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field. Local remote 8am-5pm at one of the locations in the job posting. The ideal candidate will have Hazardous Waste, RCRA and DOT experience, as well as a customer service background.

Pay range:

$23.55

• $32.

40

Pay Range:

The pay range for this position is $23.55 to $32.40

• which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired. Bonus Plan Details (if applicable): Rewarding Compensation and Benefits Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program ( EAP ).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan ( ESPP ).
• Paid Time Off ( PTO )
• Benefits https://jobs.

republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT

:

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services' commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3

• AWARE
• 4.

ABOUT THE COMPANY

Republic Services, Inc. (

NYSE :

RSG ) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: +

Safe :

We protect the livelihoods of our colleagues and communities. + Committed to

Serve :

We go above and beyond to exceed our customers' expectations. +

Environmentally Responsible:

We take action to improve our environment. +

Driven :

We deliver results in the right way. +

Human-Centered:

We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthenin To view full details and how to apply, please login or create a Job Seeker account