OCS Contact Center Specialist

at State of Vermont in Waterbury, Vermont, United States Job Description Overview Office of Child Support Contact Center Specialists require extensive customer service skills including patience, empathy, de-escalation skills and the ability to multitask proficiently within multiple computer systems simultaneously to deliver information in an accurate and professional manner while documenting cases appropriately. The position may encounter angry and emotional customers. Assists customers in processing online payments. Advise custodial parents, generally, on procedures for securing or enforcing child support orders, non-custodial parents on their payment obligations and assists employers with wage withholding, remittance and medical support instructions according to state and federal law. Advises other OCS sections on needed adjustments of individual cases. Assists the supervisor in providing training to new Contact Center Specialists. Related duties as required. Environmental Factors Duties are performed in a standard office setting with most time being spent on the telephone. Conversations with hostile and emotionally distraught people may be expected. To view full details and how to apply, please login or create a Job Seeker account