Insurance Customer Service & Retention Representative – State Farm

Insurance Customer Service & Retention Representative â€" State Farm Jessica Scharf State Farm Bellevue, WA Job Details Full-time $42,000 - $72,000 a year 13 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Retirement plan Paid sick time Pet insurance Qualifications Computer operation Customer communication Computer skills Full Job Description Job Overview Welcome to Jessica Scharf State Farm, where we believe in building lasting relationships and providing exceptional support to our community in Bellevue, Washington. We're looking for someone with a warm heart and a knack for communication to join our dedicated team as an Insurance Customer Service & Retention Representative. If you love connecting with people and find real satisfaction in helping them, you'll fit right in here. We're not just about policies; we're about people. You'll be the friendly voice our customers rely on, guiding them through their insurance needs, ensuring they feel valued, and helping them find the right coverage. This is more than just a job; it's an opportunity to be a key part of a supportive local office and make a genuine difference in people's lives. Come grow with us and share in our commitment to outstanding service!

Salary Range:

$42,000.00 - $72,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Career Growth Opportunities Evenings Off Team Building Activities Annual Bonus Incentive Retirement Plan Hands on Training HSA Attractive Workplace Appreciation Lunches Office Snacks Licensing Assistance Paid Sick Leave Holidays Off Weekends Off Evenings Off On-Hands Training Free Coffee Requirements Previous customer service experience is a plus. Excellent communication skills, both written and verbal. A positive and friendly demeanor. Basic computer proficiency and ability to learn new systems. A genuine desire to help others. Responsibilities Assist customers with policy inquiries and updates. Handle customer requests efficiently and professionally. Help policyholders understand their coverage options. Proactively reach out to customers to ensure satisfaction and retention. Build rapport and strengthen relationships with our client base. Work collaboratively with the team to achieve service goals. About Us At Jessica Scharf State Farm, our mission is simple - we are here to make insurance easy. We will help our customers make the choice that's right for them by listening to their needs and educating them on how we can help. In our office, you are not a number - you are a member of our family. We are passionate and driven to create possibilities, and we are serious about helping customers by providing solutions for all of life's moments. Like a good neighbor, State Farm is there.

Specialties:

Home Insurance, Renters, Small Business Insurance, Commercial Vehicle, Financial Services, Life Insurance, Health Insurance, Auto Insurance, Pet Insurance, Long Term Care, Professional Liability Insurance / Errors & Omissions, Surety & Fidelity, Banking Services and More!