Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Care Advocate, Sr.
Job
Zenith American Solutions
Bothell, WA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
39
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Title:
Customer Care Advocate, Sr Department:
Customer Care Union:
UFCW 3000
Bothell Grade:
9FLSA:
Non-exempt Hours per week: 40 Position Summary The Customer Care Advocate, Sr provides advanced customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities- Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
- Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
- Updates files, including documenting system notes of conversations or action taken.
- Performs tasks associated with the administration of retirement and health and welfare benefits such as; + Processing and/or sending mailers or required forms as requested by members.
- Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary. Follows up to ensure successful completion of Action Requests.
- Handles escalated calls; manages through resolution.
- Performs other duties as requested. Minimum Qualifications
- High school diploma or GED.
- Three years of related work experience such as third-party administrator processing, benefits administration, or customer service in a health and welfare environment.
- Strong work ethic and team player mentality.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Solid organization skills with strong detail orientation and listening skills.
- Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
- Proficient computer skills including MS Office tools and applications. Preferred Qualifications
- Call center experience in benefits claims, billing, or eligibility.
- Bilingual.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.