Service Advisor

Service Advisor Village Transmission and Auto Clinic Edmonds, WA Job Details Full-time $62,400 a year 7 hours ago Benefits Health insurance Dental insurance Paid time off Snacks provided 401(k) matching Employee discount Opportunities for advancement Food provided Qualifications Customer communication Customer relationship building Auto estimating Workflow management (operations management method) Greeting customers Client relationship development Presentation skills Quality control Repair estimation Entry level Closing sales

Full Job Description Benefits:

Locally Owned Business Team oriented environment Opportunity for Growth Flexibility Competitive Compensation 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off The Service Advisor Role We're looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth. Requirements and Responsibilities Greet customers professionally and guide them through the intake and inspection process Build and present estimates using digital inspections and approved pricing guidelines Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations Follow all intake, documentation, follow up, and delivery procedures Ensure a positive final experience through quality control, delivery review, and post service follow up You May Be a

Great Fit If You:

Enjoy working directly with customers and building long term relationships Are comfortable presenting recommendations and asking for the sale Stay organized and calm while managing multiple vehicles and customers Follow processes and scripts consistently without cutting corners Take ownership of the full customer experience from start to finish Why Join Our Team? Because this role puts you at the center of the customer experience and the success of the shop. You'll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way. This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.