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Customer Service Representative
Job
Emish Market
Fife, WA (In Person)
$43,680 Salary, Full-Time
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Job Description
Customer Service Representative Emish Market•4.0 Fife, WA Job Details Full-time $20•$22 an hour 23 hours ago Benefits Health insurance Paid sick time Qualifications Ukrainian Maintaining an organized workspace Phone communication Greeting customers Russian Guest services Clean workspace maintenance 2 years Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Emish Market is a Ukrainian grocery store located in Fife, WA, offering a wide selection of imported foods from Ukraine and other European countries. In addition to our full-service grocery store, we operate a busy caf, bakery, and meat department. Our store serves a large and diverse customer base daily, and we take pride in creating a welcoming, community-focused environment where customers feel at home. We are currently hiring a Customer Service Representative (CSR) to join our front-of-house team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced retail and caf environment, and is passionate about delivering excellent customer service. The Customer Service Representative will be responsible for greeting customers, answering questions about products, assisting with purchases, and ensuring each guest has a positive shopping experience. This position also includes answering incoming phone calls, responding to customer inquiries, and handling concerns in a professional and friendly manner. In addition, you will assist with responding to Google reviews and providing product recommendations for grocery items, bakery goods, and caf menu options. Because this role supports both retail and caf operations, it requires strong multitasking skills and the ability to stay organized during busy rush hours. Team members are expected to help maintain a clean and organized front-of-house area and support coworkers during peak times. Key Responsibilities Greet and assist customers in a friendly and professional manner Provide product recommendations across grocery, bakery, and caf sections Answer phone calls and respond to customer inquiries Handle customer concerns and complaints with professionalism Respond to online reviews (Google) Support caf and store operations during busy periods Maintain cleanliness and organization of customer-facing areas