Guest Services Representative (Part-Time)

Guest Services Representative (Part-Time) Salary $18.50 - $24.00 Hourly Location Southridge Sports Complex/Keewaydin Community Center, WA Job Type Part-Time Variable Hour Job Number 2026.05_Guest Service Rep Department Parks and Recreation Opening Date 05/27/2026 Closing Date Continuous FLSA Non-Exempt Bargaining Unit NC Description Benefits Questions Description First review of applications: 6/3/2026 This recruitment is open continuously . The need for additional staff in this role may vary, and communication with candidates may be infrequent. We encourage you to reach out with any questions.

Target hiring range:

$18.50 - $20.00 per hour, depending on qualifications. The City of Kennewick Parks & Recreation Department is currently accepting applications for the position of Guest Services Representative . The City is committed to providing exceptional customer service and is seeking friendly, knowledgeable, and enthusiastic individuals to join our team! The successful candidate(s) will serve as the first point of contact for community members visiting our recreation and community facilities.

CORE VALUE STATEMENT

The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions.

SAFETY STATEMENT

We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by

OSHA/DOSH

regulations and by the City's Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans.

CLASSIFICATION SUMMARY

Guest Services Representatives are responsible for providing excellent customer service to customers and visitors throughout the City's recreation facilities. Guest Services Representatives demonstrate friendly and professionalism service, and demonstrate enthusiasm for providing a positive recreation experience for all guests.

HOURS/WORK SCHEDULE

This is a year-round, variable-hour position expected to work fewer than 30 hours per week (up to 29 hours per week or less). Day, evening, weekend, and holiday work is required. This classification is non-exempt under the FLSA. Examples of Work Performed (Illustrative Only)

ESSENTIAL DUTIES

The following list reflects the essential job duties and responsibilities of this classification but is not all-inclusive. Guest Services Representatives will perform other related duties as assigned. Greets all customers enthusiastically and professionally, and includes both in-person and over the phone interactions. Answers phones, directs calls as appropriate, and takes messages when needed. Assists full time recreation staff with minor set up and take down of special events and rentals. Assists full time recreation staff with small departmental projects. Manages respective City facilities after traditional City business hours. Accepts payments and processes transactions for special events, class enrollments, and facility rentals; performs daily cash drawer close out. Performs a variety of clerical duties including copying, generating reports, entering data, emailing, and assisting recreation staff. Ensures all customers follow the program and facility use rules and policies. Performs basic cleaning and light janitorial functions as needed. Provide first aid and emergency response when required. Follows proper procedures for opening and closing the facility for daily business. Any other responsibilities that would be required to maintain effective operations of the facility. Employment Standards

MINIMUM QUALIFICATIONS

Must be able to work evenings, weekends, and holidays. Must possess a high school diploma or equivalent. Must have at least two (2) years of full-time customer service experience, preferably in retail, hospitality, or a related service environment. Must possess basic computer skills, and be proficient in Microsoft Office applications (software). Must be punctual and show up for work on time. Must demonstrate clear and effective communication skills. Must demonstrate the ability to remain calm and professional in difficult situations. Must demonstrate flexibility and adaptability to changing priorities. Must demonstrate a positive attitude and be able to work with a diverse range of customers, visitors, vendors, and coworkers. Must adhere to a dress code and maintain professional appearance at all times. Spanish-speaking candidates is highly desirable.

Additional requirements:

Must successfully pass a criminal background check and professional reference check. Must obtain current CPR/First Aid certification within 3 months of employment.

Supplemental Requirements Physical Requirements:

To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly speak and hear; must read and see, including close vision, color vision, peripheral vision, and depth perception; must sit or stand for extended periods; must regularly demonstrate fine motor skills; and must occasionally exert up to 50 pounds of force and routinely exert up to 10 pounds of force. This position is not subject to health benefits, but this position is eligible participate in the Washington State Retirement System (PERS) and the Washington State Paid Sick Leave accruing 1 hour for every 40 hours worked. Also, eligible for holiday pay at a pro-rated basis. 01 Do you have a high school diploma or GED? Yes No 02 This is a year-round, part-time position working up to 29 hours per week, with a flexible and seasonal schedule. The schedule may include days, evenings, weekends, and holidays between the hours of 8:00 am - 9:00 pm, Monday through Sunday. Are you able to meet these scheduling requirements? Yes No 03 How many years of customer service experience do you have working directly with customers in areas such as retail, hospitality, recreation, or similar customer-facing work? No experience Less than 2 years 2 to 3 years 3+ years 04 Please select the environments in which you have provided customer service. (Select all that apply.) Retail Recreation / Parks / Community Center Hospitality / Food Service Front Desk / Reception Cash Handling / Transactions Phone Customer Service Event Support / Facility Operations Other None 05 Describe your work experience providing customer service, including working with the public and handling or resolving customer concerns, complaints, or problems. If you have no experience, please enter "None." 06 Select the Microsoft Office programs you have experience using. (Select all that apply.) Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint No experience 07 Describe your experience using the Microsoft Office programs selected above. Please include where you gained this experience (e.g., employer, school, volunteer work, etc.). If you do not have experience, write "None." 08 Do you currently have, or are you able to obtain, a valid CPR/First Aid certification within three (3) months of employment? Yes, I currently have a valid CPR/First Aid certification. No, but I am able to obtain a CPR/First Aid certification within 3 months of employment. No. 09 Are you fluent in speaking, reading, and writing in Spanish? Yes No 10

IMPORTANT:

Please review your application and supplemental responses carefully before submitting. The information you provide in your application and supplemental responses will be used to determine whether you meet the minimum qualifications for this position. Incomplete applications or responses lacking sufficient detail may result in disqualification. Therefore, it is important that you provide the name of your employer, your official job title, dates of employment (from-to, month/year), hours worked per week, and a detailed description of your duties for each job listed on your application. Do not submit an online or hard copy resume in place of the application or supplemental questionnaire. "See Resume" as an answer to an application or supplemental question is not acceptable. However, if you choose to submit a resume in addition to your application, be sure it includes the same employment information mentioned above. I have read and understand the statement above. Yes No Required Question Employer City of Kennewick Address 210 W. 6th Ave. P.O. Box 6108 Kennewick, Washington, 99336 Phone (509) 585-4377 (509) 585-4415 Website http://www.go2kennewick.com