Service Advisor

Service Advisor Maple Valley, WA Job Details $28 - $35 an hour 1 day ago Benefits Profit sharing Paid holidays Health insurance 401(k) Qualifications Service writing Computer operation Maintenance inventory management Sourcing Automotive repair Handling insurance claims Sales Phone communication Computer literacy Mid-level Store opening/closing procedures Invoice payment processing Continuous improvement Order placement Computer skills Appointment scheduling Automotive service record keeping 1 year Clean workspace maintenance Repair estimation Client interaction via phone calls Full Job Description 10 Bay busy automotive repair shop is seeking a dynamic service advisor! Job responsibilities as follows Customer Service Answer phones, document customers concern, and schedule customer appointments Communicate findings to customer, informing them of any work required and the benefits of the work Maintain contact with the customer to keep informed on vehicle status Complete invoices for all customers and process payments for repairs completed Open and close the shop and front office. Maintain cleanliness in the office Repair Order Management Obtain a clear and concise explanation from the technicians on all work performed and inspection findings, ensuring all customer concerns are addressed Assist technicians with any estimates for customer work to be performed Assist technicians with sourcing and ordering parts to ensure that parts arrive timely to fulfill promised Parts/Warranty/Insurance Management Track and return unused parts and warranty parts Manage insurance claims

Requirements:

At least one year's service advisor experience in a multi-bay independent shop Teamwork oriented Mindset for continuous improvement and problem solving

Preferred:

Familiarity with shop management software such as Tekmetric Familiarity with multiple car models and makes

Benefits:

401K Bonus and profit sharing through Employee Ownership Paid holiday and vacation Company sponsored health insurance Mon To Fri schedule 7 paid Holidays You should be proficient in: Customer Service Automotive Repair Service Advisor/Writer Equipment/Parts Counter Sales Scheduling Experience Basic Computer Skills Machines & technologies you'll use: Automotive Vehicles