Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team, in the Lacey, Washington area. This is a long-term contract position where you will play a vital role in ensuring excellent customer experiences and smooth operational processes. The ideal candidate is detail-oriented, personable, and comfortable working in a close-knit team environment.

Responsibilities:

• Provide exceptional customer service by handling inquiries, resolving issues, and ensuring client satisfaction.
• Manage customer accounts from initiation to completion, including order processing, shipping coordination, and accurate documentation.
• Perform data entry tasks with precision, utilizing alpha and numeric inputs and 10-key skills.
• Collaborate with clients to provide price quotes, freight quotes, and manage purchase orders effectively.
• Maintain strong communication through direct phone calls and email correspondence.
• Track projects and ensure timely updates to clients.
• Utilize Sage 100 software for accounting and inventory-related tasks.
• Prioritize daily responsibilities efficiently to meet deadlines while multitasking.
• Build rapport with customers by learning about products and fostering positive relationships.
• Operate within Office Suite for various administrative tasks.