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Customer Service Representative
Job
OREGON EMPLOYMENT DEPARTMENT
Redmond, WA (In Person)
$41,288 Salary, Full-Time
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Job Description
Job Listing ID:
4495478Job Title:
Customer Service Representative Application Deadline:
08/17/2026Job Location:
RedmondDate Posted:
05/20/2026Hours Worked Per Week:
40Shift:
Day Shift Duration of Job:
Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)Job Summary:
We are looking for an experienced Customer Service Representative to join our Customer Service team. $19.85/Hourly starting wage. The ideal candidate will be skilled in professionally fielding customer service-related calls, multi-tasking across multiple platforms and have a passion for serving our local community. This position will be based at our Redmond Operations center. This is a great opportunity for someone who wants to work with a small, dedicated team and in an environment with steady, reasonable and consistent work hours. Come join the our team and work for a growing organization connecting our Central Oregon community! Position based at Redmond Operations CenterQUALIFICATIONS
- High school diploma or equivalent plus three (3) year's work experience in a related field, or the equivalent combination of education and experience in a related field may be substituted. Previous call center and/or customer service experience is highly considered.
- Valid drivers license and access to private vehicle or equivalent means of transportation
- Proficiency with Microsoft Word and Excel
- Must have the ability to work as part of a team
- Ability to deal with a wide range of personalities, temperaments, and ability levels while maintaining a courteous and professional demeanor at all times
- This position requires regular attendance with minimal unplanned leave
- Criminal Background and driving background check
- Must maintain client and agency confidentiality
- Ability to manage time effectively and efficiently
- Must have the ability to communicate and interact positively
- Effective use of oral and written communication skill
- Ability to speak and write in Spanish will be given special consideration
- HIPAA Certification (provided by employer)
SUMMARY OF RESPONSIBILITIES
- Receive calls, identify and obtain information necessary to determine transportation needs;
- Provide appropriate information on transportation options and set up rides as appropriate;
- Process ride requests and information from clients, and/or client representatives via telephone, email or fax;
- Determine appropriate ride type, pertinent information needed; correct billing for the ride; and other necessary information for each call received to be properly processed
- Enter all required information into the CET computer system for the local Dial-A-Ride clients, reviewing client eligibility and confirming client information and setting up rides for clients
- Assists in quality assurance monitoring and correction
- Review future rides for error reduction
- Receives comments, complaints, and other information related to the services provided by and coordinated through employer programs
BENEFITS
- Life Insurance for employee and dependents
- Accidental Death and Dismemberment Insurance
- Long-term Disability Insurance
- Employee Assistance Program
- Retirement Program through Oregon PERS
- Vacation leave
- 8 hours per month for full-time employees
- Sick leave
- 8 hours per month for full-time employees
- Holidays
- 9 paid holidays