Customer Service Associate

Customer Service Associate BuyWander - 2.3 Spokane Valley, WA Job Details Full-time $18 an hour 21 hours ago Benefits Paid holidays Dental insurance 401(k) Vision insurance Qualifications Customer communication Client inquiry handling Moving High school diploma or GED Desktop applications Order issue resolution Quality data entry Customer data entry

Full Job Description Description:

Customer Service Associate (Full Time)

Department:

Order Fulfillment Reports To:

Order Fulfillment Supervisor Location:

Spokane Valley, WA Job Summary The Customer Service Associate is a multi-faceted, customer-facing role responsible for managing customer check-ins, directing parking lot traffic for safety and efficiency, and accurately receiving and processing customer returns, refunds, and initial inventory documentation.

Responsibilities Customer Traffic and Curbside Management:

Check in customers in the parking lot and provide directional guidance to the appropriate waiting or parking spot. Direct parking lot traffic using clear instructions to ensure safety and prevent congestion.

Returns Processing:

Receive returns from customers, gather necessary information, and document the condition and reason for return so items can be sent back to processing. Educate customers on BuyWander's return policies and accurately process returns and refunds in the system.

Restocking and Inventory Processing:

Inspect returned items to verify condition and process them accordingly. Restock warehouse shelves for "Changed Mind" items, ensuring new locations are scanned and updated in the system.

Requirements:

Qualifications High school diploma or equivalent. Previous experience in a customer service, retail, or warehouse environment is preferred but not required. Strong attention to detail and accuracy in data entry and inventory management. Excellent customer service skills and professional communication. Comfortable using computers and various software programs. Problem-solving skills to handle customer inquiries and return issues. Ability to follow instructions, work independently, and communicate effectively with supervisors and team members. Physical Requirements This role involves sustained physical activity throughout the shift. The following are bona fide requirements of the position: Ability to stand and walk for extended periods throughout the shift. Ability to lift, carry, and move up to 50 pounds repeatedly throughout the day. Ability to bend, stoop, and reach overhead frequently. Ability to work at a fast pace in a goal-driven environment. Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. Must be able to communicate with others including talking, hearing, and listening and exchanging communication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule and Wage M-F (10:45am-7:15pm) $18 / Hour Paid Vacation, Sick & Holidays Health, Dental & Vision Insurance 401k Interested candidates should submit their resume to BuyWander is an Equal Opportunity Employer. We make employment decisions based on qualifications, skills, merit, and business needs. We believe a range of skills, perspectives, and experiences strengthens our team and supports better outcomes for our employees and customers.