Customer Care Representative

Customer Care Representative at Learfield IMG College Customer Care Representative at Learfield IMG College in Spokane, Washington Posted in 4 days ago.

Job Description:

Position Title:

Customer Care Representative Requisition ID:

R101131

Location:

Spokane, WA Full/Part-Time:

Part time

About Us:

Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield's presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors' Cup, supporting athletic departments across all divisions. Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work. Our Mission Powering the connection of fans to the brands and experiences they love. Our Core Values Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun The Customer Care Representatives (CCR) interact with consumers over the phone and via email and web forms to facilitate pre and post event consumer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print, and send ticket orders to consumers via USPS and Express delivery.

Essential Duties & Responsibilities:

Facilitate ticket sales and pre/post-purchase consumer service inquiries via phone and written communication including responding to customer emails and web form submissions. Answer inbound calls. Facilitate daily fulfilment operations for tickets sold Provide excellent written and verbal customer service to clients and consumers Other duties as assigned

Minimum Qualifications:

1+ year of event ticket fulfillment or general customer service experience in a fast-paced and dynamic environment. High School diploma. Excellent customer service skills with ability to connect honestly and openly with guests and team members. Excellent verbal and written communication skills Strong organizational skills, with a focus on accuracy and attention to detail Basic knowledge of computerized ticketing Experience with Microsoft Office Products Ability to connect honestly and openly with guests and your team. Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies. You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully. The national base pay range for this position is $20.00/ hour. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location. The pay rate will comply with all minimum federal, state, and local wage/salary requirements. Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act. Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Equal employment opportunity, including veterans and individuals with disabilities. PI284255942