Customer Account Specialist

We are seeking a Customer Account Specialist in Southwest Washington to support order execution and client communication for a contract position in the aerospace industry. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, sound judgment, and the ability to translate product and process information into clear updates and practical solutions for customers.

Responsibilities:

• Manage customer orders throughout the full fulfillment process, ensuring each step is completed accurately and on schedule from initial quote to final delivery communication.
• Maintain detailed order activity records by entering transactions, updates, and customer interactions into company systems while monitoring progress and open action items.
• Build productive relationships with assigned accounts by responding promptly to inquiries, resolving concerns, and providing clear status updates based on order activity.
• Partner with manufacturing, quality, purchasing, engineering, and finance teams to remove obstacles and support the timely flow of orders through the business.
• Develop a strong understanding of company products and processes in order to provide reliable guidance and set accurate expectations for customers.
• Review order patterns, customer feedback, and market signals to help identify growth opportunities and improve account support strategies.
• Analyze pending and historical demand to assist with forecasting and to support purchasing, inventory, and production planning decisions.
• Adapt to changing priorities and manage workload effectively to help ensure consistent service levels and on-time order fulfillment.
• Contribute to continuous improvement by documenting trends, sharing effective practices with colleagues, and recommending updates based on recurring customer concerns.