Customer Service Representative

Job Description:

The Customer Service Representative is the client's first point of contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors alike. The Customer Service Representative aids the practice by answering telephones, greeting clients, receiving, and relaying client correspondence, updating client financial records among many other administrative tasks. The Customer Service Representative is a primary agent in client communication and, as such, can diffuse negative client situations and foster client bonding to ensure the best possible client experience.

Minimum Qualifications & Educational/Training Requirements:

Minimum of 18 years old High School Diploma or Equivalent. 2+ year of Customer Service (Required)

Essential Job Functions:

Answers client inquiries about basic animal care and routine procedures. Must have dependable attendance. Educates clients on over-the-counter products to promote client education and sales. Admits patients and handles medical record entries accurately. Understands and prepares client invoices for services performed when necessary. Accurately handles payment transactions. Maintains an effective veterinarian appointment schedule through the practice management software by screening and prioritizing cases that need to be seen. Receives and relays telephone, fax, and email messages accurately and promptly. Answers telephones and handles calls quickly, efficiently, and professionally, and in a friendly manner using a multi-line system. Enters and updates client and patient information into practice computer software. Outlines costs and fees in a positive light while supporting hospital payment policies. Turns future clients into clients through relationship building, bonding, and superior service. Handles client correspondence, including appointment reminders. Maintains a professional/welcoming appearance of the front office and exam rooms through cleaning and organization. Conducts oneself confidently and professionally with clients, even in stressful situations. Maintains positive, cooperative relationships with other employees. Performs other duties as assigned.

Personal Requirements:

Bilingual preferred. Ability to work in a fast-paced environment. Willingness to learn humbly. Ability to work within a team setting and also be self-motivated. Excellent communication skills. Experience in veterinary medicine preferred. Must have a clean and professional appearance, Must be available weekends, evenings, and holidays. Must have reliable transportation to work at any of the facilities, depending on organizational need. Wenatchee, East Wenatchee, and Leavenworth Must be able to identify with and exemplify the Shared Values of Cascade Veterinary Clinic.

Working Conditions:

Must be comfortable with animals, disruptive noises, and strong odors. Work in a stationary position for prolonged periods of time. Work requires transporting and handling heavy objects or animals (assisted by other staff members with objects or animals over 40 lbs.)

Pay:

$17.33- $21.50 per hour

Benefits:

Dental insurance 401K with 3% company match Employee discount Health insurance Paid time off

Language:

Spanish (Preferred)

Schedule:

10-hour shift 8-hour shift Monday to Friday Weekends as needed

Work Location:

Wenatchee, East Wenatchee, Leavenworth Job Type:

Full Time