Customer Service Representative

Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. Help deliver the world class service MCC is known for. Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally. You'll work closely with multiple departments, develop deep product and customer knowledge, and help keep our operations running smoothly. If you enjoy solving problems, staying organized, and creating positive experiences for others, this is an opportunity to build a strong career in a growing, high tech manufacturing environment. ⭐ Why You'll Love Working at MCC Competitive pay: $22 - $25 hourly, depending on experience Full benefits package: medical, dental, vision, disability, life insurance, and 401(k) Paid holidays including New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays Growth opportunities within Customer Service, Quality, Operations, or Account Management A team culture built on collaboration, support, and continuous improvement ⭐ What You'll Do Deliver Outstanding Customer Service Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments. Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly. Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution. Communicate proactively—providing updates, resolving issues quickly, and helping customers anticipate next steps. Develop a strong understanding of MCC's products, manufacturing processes, systems, and service model. Support Collaboration Across the Plant (includes all GRE - Radius item creation, WebCenter proofing and proof distribution, submitting RFQs to Estimating for existing work) Work closely with Operations, Planning, Quality, Sales, and other teams to keep orders on track and customers informed. Contribute to a positive team environment and assist teammates as needed to meet plant goals. Recognize differing perspectives and adapt your communication and approach to support productive teamwork. ⭐

Key Performance Expectations Accuracy:

Correct and complete entry of orders and releases.

Volume:

Efficient processing of order volumes within expected timelines.

Timeliness:

Prompt execution of all order and release activities to ensure customer expectations are met. #LI-SD1 #appcast For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com. If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com. Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.