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Customer Service Representative
Job
Robert Half
Baraboo, WI (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support a non-profit organization in Baraboo, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for incoming inquiries, process orders accurately, and deliver dependable service across phone-based customer interactions.
ON SITE ONLY
Responsibilities:
- Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service needs.
- Handle a steady volume of call center interactions while maintaining accuracy, professionalism, and a positive customer experience.
- Enter orders and update customer information in internal systems with close attention to detail.
- Resolve routine questions and concerns by gathering information, identifying needs, and providing appropriate solutions.
- Place outbound calls when needed to follow up on requests, confirm details, or support service completion.
- Document conversations, actions taken, and relevant updates to ensure complete and accurate records.
- Escalate more complex issues to the appropriate team when resolution requires additional support.
- Contribute to smooth daily operations by staying organized, meeting response expectations, and following service procedures.