Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
Robert Half
Beaver Dam, WI (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
38
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a Customer Service Representative to support a non-profit organization in Beaver Dam, Wisconsin. This Long-term Contract position focuses on delivering attentive service to callers, handling customer inquiries with professionalism, and ensuring accurate information is captured during each interaction. The ideal candidate will be comfortable working in a call center environment, managing a steady volume of inbound and outbound communication, and completing order-related tasks with care and efficiency.
ON SITE ONLY
Responsibilities:
- Respond to incoming calls promptly and assist customers with questions, concerns, and service needs in a courteous manner.
- Place outbound calls as needed to follow up on requests, provide updates, or confirm important information.
- Enter customer orders and service details accurately while maintaining strong attention to detail.
- Document conversations, outcomes, and key account information clearly in the appropriate system.
- Resolve routine customer issues efficiently and escalate more complex matters to the appropriate team when necessary.
- Deliver a positive customer experience by listening carefully, identifying needs, and providing clear solutions.
- Manage call activity in a fast-paced environment while maintaining professionalism and service quality.